Saturday Nov 17, 2018

10:00 - 18:00

Tours Sign Up

Room: InterContinental Hotel, Lower Level, Foyer

12:00 - 15:30

Executive Committee Meeting

(by invitation only)
Room: InterContinental Hotel, Upper Level, Caledon Room

12:00 - 18:00

Conference Registration

Room: InterContinental Hotel, Lower Level, Foyer

14:00 - 16:00

City Tour by TTC - Toronto by Vintage Street Car

Room: InterContinental Hotel Lobby

Sunday Nov 18, 2018

08:00 - 09:00

Regional Chairs Committee Meeting

(by invitation only)
Room: InterContinental Hotel, Upper Level, Kingsway Room

08:00 - 18:00

Conference Registration

Room: InterContinental Hotel, Lower Level, Foyer

09:00 - 11:00

Workforce Development Committee Meeting

(open to all members)
Room: InterContinental Hotel, Lower Level, Ontario Room

09:00 - 12:00

Technical Services Committee Meeting

(open to all members)
Room: InterContinental Hotel, Ballroom A

10:00 - 11:00

Accessible Transit Sub-committee Meeting

(open to all members)
Room: InterContinental Hotel, Ballroom A
 

Maintenance & Vehicle Technology Sub-committee Meeting

(open to all members)
Room: InterContinental Hotel, Upper Level, Kingsway Room
 

Planning & IT Sub-committee Meeting

(open to all members)
Room: InterContinental Hotel, Lower Level, Niagara Room
 

Statistics Sub-committee Meeting

(open to all members)
Room: InterContinental Hotel, Main Level, Oakville Room

10:15 - 15:30

City Tour by Metrolinx - The Distillery Christmas Market

Toronto's Distillery District is a pedestrianized commercial village that combines history with contemporary design, entertainment and creativity. Find shops, restaurants and galleries housed in a collection of restored Victorian-era industrial buildings.

Join this tour for a trip to the Christmas Market.

Room: InterContinental Hotel Lobby

11:00 - 12:00

YELTF Sub-committee Meeting

Youth & Emerging Leaders Task Force

(open to all members)

Room: InterContinental Hotel, Main Level, Kingsway Room

11:00 - 13:00

Business Members Committee Meeting

(open to all Business Members)
Room: InterContinental Hotel, Lower Level, Ontario Room
 

Transit Board Members Committee Meeting

(by invitation only)
Room: InterContinental Hotel, Lower Level, Caledon Room

13:00 - 16:30

Board of Directors Meeting

(by invitation only)
Room: InterContinental Hotel, Ballroom B

18:30 - 20:00

Welcome Reception

Sponsored by Cummins Westport
Room: Steam Whistle Brewery

Monday Nov 19, 2018

07:00 - 18:00

Conference Registration

Room: Metro Toronto Convention Centre, South Building, 600 Level, Foyer

07:15 - 09:15

Host Breakfast (SI)

Room: Metro Toronto Convention Centre, South Building, 800 Level, Hall F

09:30 - 10:45

Session 01

Deeply Routed: Transit's Role in Building Community (SI)

Whether you are trying to attract choice riders or just retain the passengers you have, selling the idea of transit can face stiff opposition in cities that are designed for cars and drivers. Come hear our speakers' innovative ideas for getting your message across.

Moderator: Wes Brodhead, City of St-Albert

Speaker: Phil Verster, Metrolinx

Presentation: Connecting our Communities

Metrolinx is working to create meaningful connections, both in the way we choose to move and the way we plan and build - all with the aim to improve the customer transit experience. After all, it is customers who are at the heart of transit.

Speaker: James McDonald, Saskatoon Transit

Presentation: Engaging our Customers and our Community in our Future

Is your transit system losing ridership or stuck at a stagnant number you just can't get past? In providing good technical service have you forgotten WHO you are serving? Learn how Saskatoon Transit learnt from their customers by being present and active in their community. Come hear the lessons learned about how our transit system is regaining its basic connection with the customer by listening with empathy and proving we've heard them by making appropriate changes transparently and openly.

Room: Metro Toronto Convention Centre, South Building, 700 Level, 701A Room
 

Session 02

RAILconnect

Moderator: Scott Sibley, Gannett Fleming

Speaker: Andrew Hutton, Network Rail Consulting

Presentation: Rebuilding London Bridge Station - The Customers' Expectations

An opportunity to hear about a 1 billion dollar rebuild and the approach to building for the future, while maintaining the present for the 56 million passengers using it every year.

Speaker: Laurence Ball, Network Rail Consulting

Presentation: Why Passenger Information During Disruption (PIDD) is important to the UK Rail Industry and the benefits it could offer throughout North America

The presentation will outline the challenges experienced by the UK rail industry with passenger information and give a summary of the PIDD process and how it provides consistent information to passengers during disruption, improving passenger satisfaction.

Speaker: Clay S. Perreault, Trilithon Analytics

Presentation: Intelligent Transit Network

Lack of real-time data collection have become limiting factors in addressing real time demand for ridership. In most countries today, rail and urban transit executives are being mandated to build smarter systems by embracing new technologies to acquire and analyze information to deliver a more responsive and agile operating environment.

Room: Metro Toronto Convention Centre, South Building, 700 Level, 703 Room
 

Session 03

Women in Transit Panel

Moderator: Mary Proc, Metrolinx

Speakers: Kirsten Watson, TTC, Susan Reed-Tanaka, TTC, Jennifer Odjig, Metrolinx, and Laurie Stratton, Metrolinx

Presentation: Women in Transit Leadership

The panel will discuss the unique perspective and influence women bring to the issues facing transit; meeting the needs of our customers in a way that delights and builds loyalty, integrating our services within communities in a way that is respectful, innovative and provides stakeholder value.

Room: Metro Toronto Convention Centre, South Building, 700 Level, 701B Room

09:30 - 12:15

Session A/B

Maintenance Roundtable

Moderator: Jonathan Leskewich, Chair

Room: Metro Toronto Convention Centre, South Building, 700 Level, 705 Room

10:45 - 11:00

Health Break

Room: Metro Toronto Convention Centre, South Building, 700 Level, Foyer

11:00 - 12:15

Session 04

Hearts and Minds, Making the Case for Transit Investment (SI)

Selling transit isn't just a matter of making the case to riders. Funding bodies have a whole different set of concerns. Our speakers have managed to attract significant investment in their systems and are willing to share their secrets.

Moderator: Cathy Benjamin-Ostrander, AECOM

Speakers: Blair Burchill, Acart Communications and Ryan Cureatz, MiWay

Presentation: From a Rational Appeal to Emotional Engagement

Review of a campaign that says less about how and where to catch a bus or busy fares and more about sharing the great things you can get to on a bus from the customer's perspective. Rational vs Emotional messaging in transit advertising.

Speakers: Patrick Miller, Steer and Matt Routley, Metrolinx

Presentation: Making the Case for Transit Investment

Selling the idea of transit requires a consistent approach to analyzing and communicating the benefits, costs, and impacts of transit investment. This session will explore Metrolinx's new business case guidance that can be used to plan and advance new transit investments using a robust evidence-based approach to evaluation.

Speakers: Ludwig Desjardins and Stéphanie Benoit, Autorité régionale de transport métropolitain

Presentation: Funding Mechanisms: Implementation of Transportation Dues to Fund the REM

The ARTM developed a first By-law for the collection of transportation dues for real estate projects located near the new REM stations. The introduction of this new source of funding is part of a collaborative approach involving 14 municipalities in the Greater Montreal region which are responsible for collecting the dues.

Room: Metro Toronto Convention Centre, South Building, 700 Level, 701A Room
 

Session 05

RAILconnect

Moderator: Mark Romoff, The Canadian Council for Public-Private Partnerships

Speaker: Mark Salsberg, Brens North America

Presentation: Green Track: A Sustainable Solution to Address 21st Century Challenges

Green track is an essential component to address climate change and future proof assets for all transit and rail networks. Installation and maintenance of green track has improved dramatically and is much more cost effective considering the damage caused to infrastructure from climate change and extreme weather.

Speaker: Lisa Salsberg, Metrolinx

Presentation: Maximizing Impact: The 2041 Regional Transportation Plan and GO Regional Express Rail

The presentation provides an overview of the 2041 RTP, its strategies, and priority actions. Participants will gain an understanding of how the plan's implementation will maximize the benefits of the GO Regional Express Rail program with strategies to help grow transit ridership.

Speaker: Yousef Kimiagar, Gannett Fleming

Presentation: Is the Transit Rail Industry Ready for the Disruptive Technologies and Innovations?

Technology breakthroughs, disruptions, added values and challenges to the transit rail systems and operators. Cost of lost opportunity if the transit rail industry lags behind the other industries.

Room: Metro Toronto Convention Centre, South Building, 700 Level, 703 Room
 

Session 06

Everyone Deserves a Ride - Accessible Transit 2.0

Technology, along with a "riders-first" approach to customer service, is transforming accessible transit in Canada. In this session, some of the leaders of this movement will share their efforts to make accessible transit truly available to everyone.

Moderator: Lorna Stewart

Speakers: Jasmine Eftekhari and Aislin O'Hara, TTC Wheel-Trans

Presentation: Leading Policy Development through Customer Stories: The Case of Accessible Transit

Transit agencies can use customer data to understand the needs of their customers and fine-tune existing and develop new customer experience policies. Listening to individual customers stories can be helpful for the health of the agency while improving the overall customer experience.

Speaker: Crissy Ditmore, Cubic Transportation Systems

Presentation: Mobile and How it will Revolutionize Travel for Persons with Disabilities

Persons with disabilities rely on public transit, and their specific needs will remain a challenge for transit operators. Mobile technology can help provide service, engagement and confidence to move about the public transit system on their own and operators can provide these travelers with the proper tools.

Speakers: Sharon Doyle, York Region Transit and Pepper Harward, Routematch

Presentation: Everyone Deserves a Ride: A Journey Towards Inclusive Mobility on Demand Services

In this joint presentation by York Region Transit (YRT) and Routematch, take a journey towards accessible mobility on-demand services that eliminate orphan mobility markets. Discover how a mobility for all vision partnered with inclusive tools is transforming transit within the York Region community to meet the needs of all riders.

Room: Metro Toronto Convention Centre, South Building, 700 Level, 701B Room

11:00 - 15:00

Canadian Transit Show Registration

Room: Metro Toronto Convention Centre, South Building, 800 Level

12:15 - 12:45

Lunch Box Pick Up

Room: Metro Toronto Convention Centre, South Building, 700 Level, Foyer

12:45 - 15:45

Session 07

Situation Room: May the Best Policy(s) for Integrating AV Technology and Managing Change Win The Situation Room is a fast paced, simulated decision making exercise modeled on the very popular Transportation Research Board's War Games exercise.

This workshop will have participants address the challenge of developing policy that will see the integration of autonomous vehicles and manage the changes that will impact the Canadian transit industry.

New technologies will likely create winners and losers and unanticipated ripple effects and raises the question how can technology, public policy and market forces be aligned to achieve greatest societal benefits? The current challenge in the Situation Room is to align transportation technology, public policy and market forces to integrate AV technology and manage change in the Canadian transit industry. We invite you to form a team and participate in an open-ended competition to "solve" this challenge with a transformation solution. In a fast-paced, highly interactive sessions, teams will develop and pitch their solutions to a multi-disciplinary judge's panel. May the best plan win!

To register your team in advance, please send a note to Bob Paddon at bob.paddon@telus.net

Room: Metro Toronto Convention Centre, South Building, 700 Level, 705 Room
 

Technical Tour 01: Metrolinx

Eglinton Crosstown Construction Project Surface Tour

This tour will focus on a segment of the Eglinton Crosstown Light Rail Transit Project currently under construction. The tour will begin at Black Creek Drive and Eglinton Avenue West, in the Mount Dennis community. The site is the future Mount Dennis Station, which is currently still under construction. Tour participants will view the future Mount Dennis Station and elevated guideway at the starting location. Following that, tour participants will take a bus tour from Black Creek Drive eastward to Don Mills, viewing the construction underway at each station location. At Don Mills, tour participants will get off the bus to view the construction underway at the future Ontario Science Centre Station.

Room: Metro Toronto Convention Centre, South Building Entrance
 

Technical Tour 02: Metrolinx

Oakville Network Control Centre

The Network Operations Centre (NOC) is an integrated control centre with a holistic view of operations to ensure the highest standards of safety, customer service, reliability and crisis management. The NOC is a unique division within Transit Operations and operates with a matrix reporting structure that includes leadership and staff from Rail, Bus, Customer Communications, Station Operations and Safety & Security.

It resides in a brand-new state of the art facility conceived to support key command and control functions 24/7, 365 days a year. NOC staff has at their disposition the latest information, and communication tools that are supported by teams in IT, Radio, Rail Control & Signal Systems and Facilities Management.

While the NOC delivers and improves on our current transit offering, it is also designed to expand in the future taking into account GO Expansion, electrification and more complex bus, LRT and rail operations.

Highlights of this tour will include: Integrated operations control work station including visualization tools, radio and VOIP communication; 130 monitor video wall with 932 sq. ft. of easy customizable area; State of the art control centre facility supported by advanced network capabilities, smart systems and building intelligence.

Room: Metro Toronto Convention Centre, South Building Entrance
 

Technical Tour 03: Metrolinx

Oshawa Bus Garage

Sponsored by Denso Sales Canada Inc.

This 176,000 square foot Bus maintenance and storage facility was built on the site of Camp X - Allied training camp during WW2, and is Leadership in Energy and Environmental Design ® (LEED) Gold certified.

This tour will focus on various LEED features such as the fluid bulk storage, trigeneration (CHP - combined Heat and Power) system that independently support the electrical needs of the entire maintenance facility, external building features (i.e., heat reducing roof and the automation system for heating and ventilation), fleet support stations, facility water processing system and storm water features, bus maintenance/body shop, and bus storage.

Room: Metro Toronto Convention Centre, South Building Entrance
 

Technical Tour 04: Metrolinx

Whitby Rail Maintenance Facility

Sponsored by AECOM

Newly completed in March 2018, this 500,000 square foot infrastructure will deliver new maintenance facility for GO Transit's commuter network that is growing at a rapid pace. This East Rail Maintenance (ERMP) project is targeting a Gold Certification level under the Leadership in Energy and Environmental Design ® (LEED) rating system.

This tour will focus on stations for coach and locomotive body repair, preventive maintenance bays, fuel, wheel shop, wash and power GO trains, tracks and storage for 12-car passenger trains, sustainable design and construction features.

Room: Metro Toronto Convention Centre, South Building Entrance
 

Technical Tour 05: Metrolinx

York Viva "Inter-Connectivity of Service" Bus Tour

The York vivaNext Bus Rapid Transit (BRT) project represents a $1.755 billion (2009$) transit investment from the Government of Ontario, funded by Metrolinx in collaboration with York Region Rapid Transit Corporation (YRRTC). The BRT line, or rapidways, cover 34.6 kilometres of some of the region's busiest roads with new, dedicated transit lanes, 43 stations and stops, and connections to existing GO and TTC services. Construction is underway, with 12.3 kilometres already in service. Total completion date is 2021. The tour ambassadors will be Stephen Hollinger, Design Chief (Acting), Infrastructure and Development and Matthew Hum, Project Manager, Bus Rapid Transit Project.

Room: Metro Toronto Convention Centre, South Building Entrance
 

Technical Tour 06: TTC

Harvey Shop

Take a tour of Harvey Shop, one of the TTC's heavy maintenance facilities. At the Shop, we provide overhaul and collision repairs to the bus and streetcar fleet. We also provide mechanical support to the streetcar fleet, rebuilding and replacing the trucks. Other sections located at Harvey Shop are the sheet metal section and the machine shop / welding sections. Components such as AC traction motors and generators are overhauled for all three modes (subway, bus and streetcar). Major projects ongoing in Harvey Shop include the Bus Rebuild Program (body and structure only) and the Legacy Streetcar State of Good Repair - SOGR (body and mechanical).

Harvey Shop opened in 1923 and has been upgraded and modified over the years. The facility presently has only two work bays to repair the new LFLRV and a project is being developed to completely revamp the facility allowing more work area for the larger vehicles and to make better use of the interior space within the shop.

Room: Metro Toronto Convention Centre, South Building Entrance
 

Technical Tour 07: TTC

Leslie Barns

Sponsored by Gannett Fleming

Take a tour of our new streetcar facility Leslie Barns. The complex opened on November 22, 2015 at the southeast corner of Lake Shore Boulevard and Leslie Street culminating an eight-year-long process. The Leslie Barns was the first new streetcar storage facility in Toronto to be built in ninety-three years. It has been built to house and service the majority of the Commission's modern and accessible Low Floor Light Rail Vehicles (LFLRVs). Some features of Leslie Barns include: Maintenance facility for 204 LFLRVs; 26,000 sq. m. carhouse; Green roof; Maintenance area with 30 bays - sanding, care wash, wheel lathe, body & paint; Offices; Cab Simulator training room; Storage tracks for 100 LFLRVs; 800m Connection Track.

Room: Metro Toronto Convention Centre, South Building Entrance
 

Technical Tour 08: TTC

Line 1 Extension

Take a tour of the 8.6-km Toronto-to-York subway extension opened to the public on Sunday, Dec. 17. The new Line 1 extension - TYSSE subway zone (Vaughan to Wilson) is led by Group Station Manager Janet MacDonald. It connects the TTC subway system across the municipal boundary between the City of Toronto and The Regional Municipality of York.

All six stations are fully accessible, Wi-Fi-equipped PRESTO-enabled, and are staffed by new Customer Service Agents. Trains will operate on the new ATC signalling system. To encourage commuters to use the system, TTC commuter parking lots were built along the Line 1 extension at Finch West Station (347 spaces), Pioneer Village Station (1,881 spaces) and Highway 407 Station (583 spaces).

Room: Metro Toronto Convention Centre, South Building Entrance
 

Technical Tour 09: TTC

Transit Control

Come tour the TTC Transit Control Centre (TCC), currently responsible for the direct management of 77 kilometres of subway/SRT tracks serving a total of 75 stations.

During peak hours the TTC operates as many as 117 subway/SRT trains on 4 lines servicing an average of 1,030,000 customers on a daily basis.

Room: Metro Toronto Convention Centre, South Building Entrance
 

Technical Tour 10: TTC

Accessible Tour: TTC's Wheel-Trans Facility

Take a tour of Wheel-Trans Division located at 580 Commissioners Street where you will find dedicated, hard-working staff, who provide services to persons with disabilities in the City of Toronto. Wheel-Trans has over 43,000 registered customers who are living with physical, sensory, cognitive and mental health disabilities that prevent them from using the TTC conventional transit system some or all of the time.

Here at the division you will find the Wheel-Trans management team along with the operations support team, and the customer contact centre team. The first floor is home to Dispatch, Service Support, Mobile Supervisors, Shift Supervisors and Operators. These staff provide the backbone to Wheel-Trans by ensuring the accessible and reliable service to almost 83,000 Customers per week.

The customer contact centre is located on the second floor which includes Reservations, Customer Service, Contracted Services and Planning. The customer contact centre receives over 16,000, calls per day. Wheel-Trans Maintenance department, services and maintains over 250 busses. Daily Wheel Trans service is comprised on average of 200 busses, 265 contracted accessible taxis and 2,100 sedans.

Wheel-Trans is currently immersed in a 10-year strategy and transformation program which has over 16 initiatives ranging from a new scheduling & dispatch system, telephony system, travel training and updates to all customer policies and internal procedures. One of the most meaningful initiatives is the Family of Services where persons with disabilities, are able to utilize the TTC's accessible conventional transit services for all or part of their trip.

Room: Metro Toronto Convention Centre, South Building Entrance
 

Technical Tour 11: TTC

King Street Transit Pilot Project

In November 2017 the TTC and the City of Toronto introduced a bold pilot project along King Street, the TTC's busiest streetcar route. Significantly greater priority was given to transit riders and other active transportation users, and restrictions were placed on through automobile travel along King Street. The result was a significant improvement in streetcar reliability; faster travel for transit customers; increased ridership; and other public realm improvements. This tour will take delegates along King Street where the various transit priority measures will be observed. The tour will include a combination of walking and streetcar riding.

Room: Metro Toronto Convention Centre, South Building Entrance

15:45 - 16:00

Transit's App-etizing Ticket Break

Sponsored by Transit App
Room: Metro Toronto Convention Centre, South Building, 700 Level, Foyer

16:00 - 17:15

Session 08

Rapid on the Road: The Case for Bus Rapid Transit (SI)

In a country where light rail is getting a lot of attention, there is still a strong case to be made for Bus Rapid Transit. We'll hear from some cutting-edge systems on the benefits and unique challenges of this form of rapid transit.

Moderator: Marielle Villamaux, Transdev

Speaker: Liza Sheppard, York Region Rapid Transit Corporation

Presentation: Being the change: Building and Innovating ahead of Growth

In York Region, we are looking to the future to ensure we have the infrastructure and services in place to meet the needs of a growing and changing population. Planning, designing and building fast, convenient rapid transit is part of that, and so is researching new mobility trends and technologies.

Speaker: Doug Rieger, Brampton Transit

Presentation: Brampton Transit Züm

Overview of the Züm project, the elements that made residents want to ride the service and some of the results since the service was launched in 2010.

Room: Metro Toronto Convention Centre, South Building, 700 Level, 701A Room
 

Session 09

Looking Beyond, Reaching a More Diverse Accessible Ridership

Accessible transit providers know their riders have a wide range of needs. Come explore some populations who may not get as much attention and who have unique travel needs.

Moderator: Josie Fernandes, Winnipeg Transit

Speaker: Neli Gontier, Parkinson Canada

Presentation: Easement: Transit & Invisible Disabilities

This presentation will bring awareness and understanding of the invisible symptoms of various neurological conditions and how they impact a person utilizing public transit. It will also assist participants in developing a list of criteria that can be utilized in assessing eligibility for paratransit services.

Speakers: Michelle Martin, Community Access to Transportation Hamilton (Salvation Army Lawson Ministries), Nicole Michell, Christian Horizons Central District, and Jeffrey Short, Metrolinx

Presentation: Inclusive Commuting

People with intellectual/developmental disabilities (I/DD) can learn to be commuters using regional transportation and expand their social, recreational, and employment opportunities beyond the cities where they live. Plain language resources developed through and feedback obtained from a regional transit travel-training program can improve the customer experience for everyone.

Speaker: Lynette Griffin, Regina Transit

Presentation: Double the Successes: Regina Transit's Unique Approach to Travel Training

Regina Transit has developed a unique and cost-effective approach to delivering conventional transit travel training services. A partnership with the University of Regina and Creative Options Regina involves the hiring of persons with cognitive disabilities to deliver transit training to persons with disabilities connected with paratransit.

Room: Metro Toronto Convention Centre, South Building, 700 Level, 701B Room
 

Session 10

Show Me the Journey! Selling Transit to a Reluctant Public

Whether you are trying to attract choice riders or just retain the passengers you have, selling the idea of transit can face stiff opposition in cities that are designed for cars and drivers. Come hear our speakers' innovative ideas for getting your message across.

Moderator: Jeff Mackey, CUTA

Speaker: Brendan Rahman, Nelson Nygaard Consulting Associates

Presentation: How to Design Badass System Maps that Make Transit Actually Appealing to Regular Human Beings

Despite being a critical piece of rider information, transit system maps are often difficult to use. This presentation explains how to put riders first by designing system maps (and other transit information materials) that are both inviting and effective.

Speaker: Erin Blay, Halifax Transit

Presentation: Bringing Buses up to Speed: Keeping Bus Service Relevant in the World of New Mobility

In the changing landscape of new mobility options, transit agencies need to rethink their traditional service to understand how to best serve their customers. This presentation will summarize three ways in which Halifax Transit has worked to build relationships on the city's conventional transit network, by nonconventional means.

Speaker: Chantale Dugas, Réseau de transport de la Capitale (RTC)

Presentation: Travelling in style with RTC

The challenge of stagnated ridership made the marketing team review its approach to aim customers differently. Transit industry can also be sold as a fun and a classy experience.

Room: Metro Toronto Convention Centre, South Building, 700 Level, 703 Room

17:30 - 18:30

BC Regional Committee Meeting

(open to members from British Columbia)
Room: Metro Toronto Convention Centre, South Building, 700 Level, 704 Room
 

Ontario Regional Committee Meeting

(open to members from Ontario)
Room: Metro Toronto Convention Centre, South Building, 700 Level, 707 Room
 

Québec Regional Committee Meeting

(open to members from Québec)
Room: Metro Toronto Convention Centre, South Building, 700 Level, 709 Room

Tuesday Nov 20, 2018

07:15 - 15:00

Canadian Transit Show Registration

Room: Metro Toronto Convention Centre, South Building, 800 Level, Foyer Hall E

07:30 - 09:00

Networking Breakfast

Room: Metro Toronto Convention Centre, South Building, 800 Level, Foyer Hall E

09:00 - 15:00

Canadian Transit Show

The Canadian Transit Show is Canada's foremost exhibition of bus, coach, rail and transit-related goods and services. An impressive number of exhibitors will be there with many new and returning companies. As always, the transit show offers plenty of opportunities to network with colleagues and industry suppliers, catch up with old acquaintances and build new partnerships. Come and join us.

Room: Metro Toronto Convention Centre, South Building, 800 Level, Foyer Hall E

11:00 - 14:00

RAILconnect Pavilion Presentations

Back by popular demand is the RAILconnect Theatre. Come and hear presentations from every rail system in Canada about their latest news. The adjacent CUTA booth will feature a networking lounge for those who wish to carry the conversation further.

Moderators: Mario Peloquin and Jean-Pierre Miroux, SNC Lavalin and Marc Brazeau, Railway Association of Canada

Room: Metro Toronto Convention Centre, South Building, 800 Level, Foyer Hall E

12:00 - 15:00

Companion Tour hosted by Metrolinx and TTC

Savoury Sightseeing Tour at St. Lawrence Market

Did you know: St. Lawrence Market was named the world's best food market by National Geographic in April 2012?

On the market tour, the group will see some of the oldest stalls and vendors in the market to get a real sense of history and importance that the St. Lawrence Market has to Toronto.

The tour also includes a visit to the remains of an old jail that was recently found in the basement at St. Lawrence Market and is built over the foundation of Toronto's Second City Hall.

After the tour of the market, the group will head outside, and tour St. Lawrence Hall on King Street, built in 1850 where Canada's Fathers of Confederation would meet back in the 1860's to discuss the need for the Nation of Canada to be created.

Depending on the weather and availability, the tour guide can also take the group to tour St. James Cathedral, and if the Cathedral is booked the group can tour the public rooms of the fabulous King Edward Hotel.

Room: InterContinental Hotel Lobby

13:00 - 15:00

Communications & Public Affairs Committee Meeting

(open to all members)
Room: Metro Toronto Convention Centre, South Building, 700 Level, 707 Room

14:00 - 18:00

Conference Registration

Room: Metro Toronto Convention Centre, South Building, 600 Level, Foyer

15:15 - 16:25

Session C

Labour Relations Roundtable (SI)

(by invitation only) Please contact Kevin Brown at brown@cutaactu.ca

Moderator: Jim McDonald, Saskatoon Transit

Everyone in the transit industry at some point comes across a problem they don't know how to solve or an issue that needs further thought. If two heads are better than one, then dozens of people in a room tackling some of your thorniest transit problems must be the best solution of all. With an agenda that will be decided by those in the room, our roundtable sessions are a highlight of our conferences.

Room: Metro Toronto Convention Centre, South Building, 700 Level, 701A Room
 

Session D

Urban Rail Roundtable

Moderator: Doug Morgan, Calgary Transit

Everyone in the transit industry at some point comes across a problem they don't know how to solve or an issue that needs further thought. If two heads are better than one, then dozens of people in a room tackling some of your thorniest transit problems must be the best solution of all. With an agenda that will be decided by those in the room, our roundtable sessions are a highlight of our conferences.

Room: Metro Toronto Convention Centre, South Building, 700 Level, 703 Room
 

Session E

Green Municipal Fund Workshop

Moderator: Bowdin King, FCM

Speakers: Bowdin King and Rachel Deslauriers, FCM

Attend this interactive session to discover new municipal best practices in the transportation sector; provide input on how GMF should prioritize its funding to the areas of greatest need over the next five years; and, learn how to access GMF funding for your transportation projects today.

Room: Metro Toronto Convention Centre, South Building, 700 Level, 701B Room

16:25 - 16:30

Health Break

Room: Metro Toronto Convention Centre, South Building, 700 Level, Foyer

16:45 - 17:45

Session 11

Accessible Transit Roundtable (SI)

Moderator: Lynette Griffin, Regina Transit

Everyone in the transit industry at some point comes across a problem they don't know how to solve or an issue that needs further thought. If two heads are better than one, then dozens of people in a room tackling some of your thorniest transit problems must be the best solution of all. With an agenda that will be decided by those in the room, our roundtable sessions are a highlight of our conferences.

Room: Metro Toronto Convention Centre, South Building, 700 Level, 701A Room
 

Session 12

Large Systems Roundtable

Moderator: Doug Morgan, Calgary Transit

Everyone in the transit industry at some point comes across a problem they don't know how to solve or an issue that needs further thought. If two heads are better than one, then dozens of people in a room tackling some of your thorniest transit problems must be the best solution of all. With an agenda that will be decided by those in the room, our roundtable sessions are a highlight of our conferences.

Room: Metro Toronto Convention Centre, South Building, 700 Level, 703 Room
 

Session 13

Small Systems Roundtable

Moderator: Cheri Malo, Whitehorse Transit

Everyone in the transit industry at some point comes across a problem they don't know how to solve or an issue that needs further thought. If two heads are better than one, then dozens of people in a room tackling some of your thorniest transit problems must be the best solution of all. With an agenda that will be decided by those in the room, our roundtable sessions are a highlight of our conferences.

Room: Metro Toronto Convention Centre, South Building, 700 Level, 701B Room

19:00 - 23:00

Business Members Evening

Sponsored by CUTA Business Members
Room: Real Sports Bar & Grill

Wednesday Nov 21, 2018

08:00 - 09:30

Breakfast and 2018 CUTA Awards Ceremony(SI)

Room: Metro Toronto Convention Centre, South Building, 800 Level, Hall F

08:00 - 09:45

Canadian Surface Transportation Security Roundtable

with Transport Canada Introduction

Room: Metro Toronto Convention Centre, South Building, 700 Level, 703 Room

08:00 - 12:00

Conference Registration

Room: Metro Toronto Convention Centre, South Building, 700 Level, Foyer

09:45 - 11:00

Session 14

Culture Shift, Making the Shift to a Customer First Culture (SI)

Shifting from an operations-first to a customer-first culture is challenging, sometimes frustrating, and completely transformative. Our speakers will share their experiences at various points along the journey.

Moderator: Kirsten Watson, TTC

Speaker: Nancy Ortenburg, MiWay

Presentation: The MiWay Basics Enabling Culture Change through Decision-Making

The culture of an organization is the primary driver of the customer experience. MiWay leveraged two world-renowned models, Disney and ADKAR/ProSci to create a culture shift to support a Customer Charter launch in 2019 and a vision to reach 50 million annual revenue rides by 2017.

Speaker: Eugenio Fraenkel Haeberle, SOLARI DI UDINE SPA

Presentation: Building a Customer-First Culture: from MaaS to the Smart City

In the path to SmartCity, MaaS plays a key-role: it helps reducing costs and identifying needs of the city and in satisfying them better. Solari and RFI developed a ticketing and access control system for railway stations meant to become a tool to analyse customer habits and needs.

Room: Metro Toronto Convention Centre, South Building, 700 Level, 701A Room
 

Session 15

The Micro Solution, Small Systems Leading the Way in Micro Transit

With so much talk about first and last mile, you might not expect that smaller systems are leading the way in providing solutions. Some smaller municipalities share their success with moving customers in a much more flexible way.

Moderator: Lorenzo Mele, Peel Region

Speakers: Chris MacIsaac, City of Airdrie and Dennis Kar, Dillon Consulting Limited

Presentation: Rethinking Transit in Airdrie, Lessons Learned from Canada's First Demand-Responsive Microtransit Service

This presentation will provide a real-life example of the factors that should be in place when switching to a demand-responsive micro transit service, the lessons learned during implementation and customer response to a new type of service delivery.

Speaker: Brady Young, DoubleMap

Presentation: Can Microtransit Solve Transit's First / Last Mile?

In recent years, the transportation industry has seen the emergence of many public transit alternatives, primarily microtransit and on-demand services. These services, such as Uber, Lyft, Chariot, and Via, have found popularity and success due to how connected people have become to the internet and cellular devices.

Speaker: Vince Mauceri, Transforward Consulting

Presentation: Transcab, the Forerunner to Transportation Network Companies: Lessons from Greater Sudbury Transit

Greater Sudbury Transit serves 165,000 people in an area more than double the size of the Greater Toronto Hamilton Area, posing significant challenges in transit provision. With the hype about TNCs (Uber, Lyft) as the transit panacea, this presentation will cover lessons learned of integrating Transcab contracted taxis with transit.

Room: Metro Toronto Convention Centre, South Building, 700 Level, 701B Room
 

Session F

Cannabis Legalization

Speakers: Tanis Peterson, Rail Association of Canada, Brian Leck and Megan McRae, TTC, Pat Delmore, Transit Windsor, Derek Stewart, Coast Mountain Bus Company LTD.

Room: Metro Toronto Convention Centre, South Building, 700 Level, 703 Room

10:45 - 11:00

Health Break

Room: Metro Toronto Convention Centre, South Building, 700 Level, Foyer

11:15 - 12:30

Session 16

Here We Go, The Future of Alternative Propulsion in Canada (SI)

Come and hear three stories of non-diesel propulsion in Canada and learn what might be best for your system.

Moderator: Bem Case, TTC

Speaker: Jennifer McNeill, New Flyer Canada

Presentation: The Future of Electrification in Canada

Jennifer will provide a comprehensive review of the current political/social landscape with respect to its significant influence on climate, electrification, funding, and infrastructure decisions. She will then explain the importance of interoperability, infrastructure requirements, and consideration for power grids in converting transit fleets to electric.

Speaker: Anaissia Franca, CUTRIC

Presentation: Modelling and Simulation Tools Supporting the Deployment of Hydrogen Fuel Cell Electric Buses in Canada

This presentation will discuss the main outcomes of modelling efforts led by CUTRIC to plan for the Pan-Canadian Hydrogen Fuel Cell Vehicle Demonstration & Integration Trial (Phase I). Hydrogen consumption and production costs will be discussed as well as the GHG reduction in Ontario compared to using diesel buses.

Speaker: Denny Byrne, BC Transit and Trevor Sparrow, City of Red Deer

Presentation: How to Manage Shrinking Budgets Against the Need to Increase Ridership?

There is a constant cry for additional public funding in public transit because the needs are there. But are transit properties and elected officials doing their part in investing in equipment that actually save money? How do transit property managers that do this invest the savings?

Room: Metro Toronto Convention Centre, South Building, 700 Level, 701A Room
 

Session 17

Transforming Regional Travel, Changing How We Move Around the Megacity (SI)

Putting the customer at the heart of transit means considering a tremendous number of factors in designing a system. We'll showcase three systems that are undergoing a comprehensive redesign and learn from their successes.

Moderator: Wade Coombs, Strathcona County Transit

Speaker: Andrew Gregory P. Eng., City of Edmonton - Edmonton Transit

Presentation: Transit Network Redesign

Edmonton Transit is improving the transit network to include several new and different service types to be implemented in 2020. Mr. Gregory will present the proposed new transit network along with how the different route types will work together to better meet citizens' travel priorities.

Speaker: Matt Hagg and Sierra Buehler, Toronto Transit Commission

Presentation: Equity in TTC Service Planning

Consultation with vulnerable groups about service changes will provide feedback that will avoid minimizing and mitigate impacts to both diversity groups and the public overall. Introducing equity into transit planning such as transit stop location will make transit more attractive and accessible.

Speaker: Ludwig Desjardins and Charles de la Chevrotière, Autorité régionale de transport métropolitain

Presentation: Improving Customer Service through Operational and Technical Excellence

The implementation of the REM will represent a significant increase in the public transit offer in the Montreal area. The realization of this large-scale project involves a great deal of coordination work to ensure optimal integration of the project across the entire transportation system.

Room: Metro Toronto Convention Centre, South Building, 700 Level, 701B Room
 

Session G

Me Too Movement/Women's Safety

Room: Metro Toronto Convention Centre, South Building, 700 Level, 703 Room

12:40 - 13:30

Security Roundtable Lunch

Room: Metro Toronto Convention Centre, South Building, 700 Level, 703 Room

12:40 - 14:00

Closing Lunch

Room: Metro Toronto Convention Centre, South Building, 800 Level, Hall F

13:30 - 17:30

Session 18

Canadian Surface Transportation Security Roundtable with Transport Canada

Room: Metro Toronto Convention Centre, South Building, 700 Level, 703 Room